Find answers about bathroom vanity shipping, delivery, pickup, returns and after-sales support. For complete terms, read our Shipping Policy and Return & Refund Policy.
Shipping & Delivery
When will my order ship?
Shipping lead time is 2–3 days for preparation and dispatch. This is not a nationwide delivery-time guarantee; transit time depends on your destination and the carrier. We email shipping and receiving instructions after dispatch, and the freight carrier contacts you to arrange a delivery appointment.
Where do you ship bathroom vanities?
We ship to the 48 contiguous United States. Islands, remote areas and addresses considered inaccessible by carriers may not be serviced or may require additional delivery charges.
Will my vanity be delivered inside my home?
Large freight shipments are curbside delivery only. Please plan accordingly before your delivery appointment.
How are shipping rates calculated?
Shipping rates for many items are weight-based, with weights rounded up to the next full pound. See our Shipping Policy for shipping conditions.
What should I check when my vanity arrives?
Inspect all packages and open the box to inspect the merchandise before signing the carrier’s Bill of Lading (BOL). Record damage or irregularities on the BOL and take photographs. Check packaging, pallets, straps, wrapping, the vanity and countertop.
What if my order arrives damaged?
Contact us within 48 hours of delivery with your order number, photographs of the packaging and damaged product, and a copy or photograph of the BOL. If inspection is not allowed or damage is not visible at delivery, document the circumstances and contact us promptly.
For confirmed shipping damage reported within 48 hours, we cover applicable shipping costs and provide replacement parts or a full refund for the affected vanity set. Reports after 48 hours are outside standard shipping-damage coverage, subject to applicable law. See the complete Shipping Policy for coverage and your rights.
Pickup & Orders
Can I pick up my order locally?
Yes. Local pickup is available. Contact us to arrange the pickup location and time before arriving.
Can I cancel my order?
Orders may be cancelled free of charge before shipment. Contact us as soon as possible to request cancellation.
Do you accept custom orders or preorders?
We do not currently accept custom orders or preorders. Out-of-stock products are not available for purchase.
Returns & Exchanges
What is the return policy?
Returns are accepted within 7 days from delivery, and exchanges within 30 days from delivery. Merchandise must be in brand-new condition. Contact us within the applicable period with your order number and reason for return or exchange to obtain instructions before sending merchandise.
Read our Return & Refund Policy for complete terms.
Is there a restocking fee, and who pays return shipping?
Returns for customer reasons, such as a change of mind or an unsuitable size, have a 25% restocking fee based on the price paid for the returned merchandise. The customer pays outbound and return shipping.
The fee does not apply to covered confirmed shipping-damage claims, incorrect or defective merchandise, or orders cancelled before shipment. We cover return shipping when the return is due to our error. Contact us for assistance and review the full policy.
Are any purchases final sale?
We do not currently accept custom orders or preorders. Special-order items, if offered and identified as such, are final sale, except for applicable damage, defect, warranty or nonwaivable legal rights.
Where should I send a return?
Please contact us for the return address and instructions before shipping merchandise back.
When will I receive my refund?
Eligible refunds are processed after receipt and inspection and reflect applicable restocking fees and shipping charges. Allow up to four weeks from handing your return to the carrier for return transit, processing and bank processing combined. See the Return & Refund Policy for details.
Warranty & Support
Do your products have a warranty?
All regularly sold products carry a one-year limited warranty for quality defects arising during normal use. Covered issues include the cost of replacement parts only; customer-caused damage is excluded. Labor, removal and installation costs are excluded except where required by law. Shipping-damage remedies are separate. Read the full warranty and return terms.
How do I request after-sales assistance?
Email vanitywholesale01@gmail.com or use our contact page. Include your order details, a description and photographs of the issue. You can also call 626-699-0123.
These answers summarize our formal policies. Ordinary return and exchange deadlines do not replace separate shipping-damage coverage or the one-year warranty. Nothing limits rights that cannot be excluded under applicable law.