Refund policy

Updated September 17, 2026

Returns and Exchanges

Returns are accepted within 7 days from the date of delivery. Exchanges are accepted within 30 days from the date of delivery. Merchandise must be returned in brand-new condition. Contact us within the applicable period with your order number and the reason for your return or exchange to obtain return instructions before sending merchandise.

Restocking Fee and Shipping Costs

Returns for customer reasons, including a change of mind or ordering an unsuitable size, are subject to a 25% restocking fee based on the price paid for the returned merchandise. The customer is responsible for both outbound and return shipping costs. The restocking fee does not apply to confirmed shipping-damage claims covered below, incorrect or defective merchandise, or orders cancelled before shipment. Please contact us regarding incorrect or defective merchandise, we cover return shipping when the return is due to our error.

Cancellations and Special Orders

Orders may be cancelled free of charge before shipment. We do not currently accept custom orders or preorders, and out-of-stock merchandise cannot be ordered. Special-order items, if offered and identified as such, are final sale, except for applicable damage, defect, warranty or nonwaivable legal rights.

Return Address

Please contact us for return address and instructions before shipping a return.

Refund Processing

After receipt and inspection, eligible refunds will reflect the applicable restocking fee and shipping charges described above. Allow up to four weeks from handling your return to the carrier for the return transit, processing and bank processing combined. This estimate includes 3–10 business days for return transit, 2–3 business days for processing after receipt, and 3–5 business days for your bank to process the refund.

Delivery Inspection and Shipping Damage

Inspect all packages and open the box to inspect the merchandise at delivery before signing the carrier’s Bill of Lading (BOL). Record any damage or irregularities on the BOL and take photographs. Check for crushed, torn, wet or dirty packaging, missing pallets or straps, torn wrapping, and damage to the vanity or countertop.

Contact us within 48 hours of delivery with your order number, photographs of the packaging and damaged product, and a copy or photograph of the BOL. If the driver will not allow inspection or a problem cannot be seen at delivery, document the circumstances and contact us promptly.

For confirmed shipping damage reported within 48 hours, we will cover the applicable shipping costs and provide replacement parts or a full refund for the affected vanity set. Damage claims reported after 48 hours are outside our standard shipping-damage coverage, and the customer is responsible for the loss to the extent permitted by applicable law. This reporting requirement does not exclude rights or remedies that cannot legally be waived, or the separate warranty for quality defects arising during normal use.

One-Year Limited Warranty

All regularly sold products carry a one-year limited warranty for quality defects arising during normal use. Damage caused by the customer is excluded. For covered normal-use quality issues, we only cover the cost of replacement parts. This parts warranty does not cover labor, removal or installation costs except where required by law. The shipping-damage remedies above are separate from this warranty.

To request warranty or after-sales assistance, email us or submit an after-sales request through our website. Please include your order details and a description and photographs of the issue.

Your Legal Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law. Ordinary return and exchange deadlines do not replace the separate shipping-damage coverage or one-year warranty described above.